Warranty & after-sales service
At KΛZE, we don't just create products.
We build sustainability, which we take to heart. That's why all our cardholders are covered by a lifetime warranty.
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🔒 Lifetime warranty
The warranty covers any defects or breakage resulting from normal use of the product.
Normal use" refers to reasonable daily use, without modification, abuse or misuse.
In the event of a problem, we will exchange your product free of charge.
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❌ What the warranty does not cover:
- Scratches or cosmetic wear over time
- Loss or theft
- Breakage due to misuse (e.g. extreme drop, immersion, fire, etc.)
- Modification or dismantling of the product
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✅ How to make a service request
1. Please have ready :
- Your order number
- A copy of the invoice (or confirmation of purchase by email)
- One or more clear photos of the problem
2. Send an e-mail to :
📩 info@kaze-wallet.com
3. Response time :
We promise to respond within 48 working hours.
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🔁 Exchange
If the product is validated as defective or not conforming to the warranty,
an exchange will be made (same model or equivalent).
No refund will be offered.
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🤝 A human after-sales service
Today, after-sales service is managed directly by us,
the team behind KΛZE. No robots, no boring forms - just enthusiasts who want to do the right thing.
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📩 Contact : info@kaze-wallet.com
